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MV 4440_Ciprico Inc. D-5
MediaVault 4440 User Manual
Return Parts Policy
Any warranty or service returns must be accompanied by an approved
Return Materials Authorization (RMA) number to ensure prompt handling
and processing.
Spare parts manufactured by Ciprico Inc. and purchased from Ciprico Inc.
after the original disk array order carry a three (3) year warranty. Host Bus
Adapters and spare parts (including drives) not manufactured by Ciprico
Inc. will carry whatever warranty is supported by manufacturer, and
customer will be advised to seek remedy through the appropriate
manufacturer. Ciprico Inc. will make effort to assist customer, however any
assistance outside of nominal facilitation will be billed at current hourly
rate.
If the MV 4440 is suspected of malfunctioning or not performing as
expected, conduct Ciprico Inc. Technical Support at 1-877-484-3797,
extension 7, or through the Ciprico Inc. Web site at http://www.ciprico.com.
Provide the service support personnel with the following information:
• MV 4440 model and serial number
• Return shipping address
• Daytime telephone number
• Description of the problem
• Copy of the original purchase invoice
The service support personnel will assist you in determining whether the
MV 4440 requires repair. If the products needs repair, the Service Support
department will issue an RMA (Return Materials Authorization) number.
IMPORTANT: Obtain an RMA number from Service Support before
you return the MV 4440. Include the RMA number on the shipping
label. The RMA number is crucial for tracking the returned MV 4440
and providing proper service.