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Chapter 5 39
Chapter 5: Other Information
Troubleshooting
Many problems can be corrected by performing a simple reset of the DIRECTV
®
Receiver. If you experience the following:
• Image freezes • Audio freezes
• Blank screen • Won’t respond to front panel or remote
press the red RESET button behind the door on the front panel. If the problems persist, try unplugging the DIRECTV Receiver for 15
seconds, and then plug it in again.
Running the System Test (described on the page 41) can also help you diagnose and solve many common problems.
You can nd additional troubleshooting help at DIRECTV.com.
DIRECTV Receiver Problems
Blank screen with the message "Searching for satellite signal. Please standby."
• Your sate
unusua
• If the blank screen and message persist, make sure the cable from your satellite dish is connected to the SATELLITE IN jack on the
back of your receiver.
• Your dish may be blocked. Make sure that trees haven't grown to block the dish. Check to make sure that something else isn't
blocking the dish.
• Your dish may not be pointed correctly. Check its position to make sure it hasn't been moved.
IMPORTANT: Only inspect or realign your dish when you can safely and easily do so. Many dishes are difcult to reach. If this is the
case, call an installer for further assistance.
Screen goes blank during Satellite Data Acquisition
• This is normal. The progress bar times out after two minutes (see page 12 for details). If your screen is still blank for two minutes
after the progress bar times out, follow these steps to restart your receiver:
1. Unplug the DIRECTV Receiver’s power cord from the power outlet.
2. Wait a few seconds – then, plug in the DIRECTV Receiver again.
3. Turn on the receiver and wait for it to download program guide information.
Wrong picture
The DIRECTV Receiver and most VCRs let you pass through other signals. If you don’t see the signal you think you should be seeing, try
using these buttons to toggle between the signals:
• Press the TV/VCR button on the VCR remote or on the VCR’s front panel.
• Turn off the DIRECTV Receiver to pass through the cable/off-air signal. Turn on the DIRECTV Receiver to send its signal.
Taking either of the above actions lets you switch the source of the video signal from satellite signals to the off-air antenna or cable
signal, and vice versa.
Problems with Caller ID
• Typical wireless phone jacks do not transmit Caller ID information. You need a special wireless phone jack to use with Caller ID service.
See the user’s manual that came with the wireless phone jack to see if it transmits Caller ID information. If it doesn’t, either connect the
phone line directly to a standard wall-mount phone jack or install a wireless phone jack that transmits Caller ID information.
• To use Caller ID with the DIRECTV Receiver, you must have your receiver directly plugged into a telephone outlet (or a RC930
wireless modem) and you must subscribe to Caller ID or similar caller identication services from your telephone company.
Receiver will not turn on
• Make sure the remote control is in DIRECTV mode. The mode switch should be all the way to the left.
• Check to make sure the receiver is plugged in.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
• Maybe batteries in remote control are “dead.” Press the POWER button on the front panel to turn the receiver on.
• Maybe remote control is not aimed at remote sensor.
• Unplug the receiver. Wait 15 seconds. Plug it in again.
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