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42 Chapter 5
Chapter 5 43
Other Information
LIMITED 90 DAY WARRANTY
DIRECTV warrants your DIRECTV
®
Receiver (Model Number: D10) and any included accessories against defects in material or
workmanship for a period of ninety (90) days after the date of purchase.
WHO IS COVERED?
You must have proof of purchase to receive warranty service. A sales receipt or other document showing that you purchased the
product is considered proof of purchase. THIS LIMITED WARRANTY EXTENDS ONLY TO THE ORIGINAL CONSUMER PURCHASER OR
ANY PERSON RECEIVING THE DIRECTV RECEIVER AS A GIFT FROM THE ORIGINAL CONSUMER PURCHASER AND TO NO OTHER
PURCHASER OR TRANSFEREE. THIS WARRANTY DOES NOT EXTEND TO COMMERCIAL USERS. THIS PRODUCT IS NOT AUTHORIZED
FOR USE OUTSIDE THE UNITED STATES AND ANY SUCH USE VOIDS THIS WARRANTY.
WHAT IS COVERED?
Warranty coverage begins the day you purchase the product. For ninety (90) days from the purchase date, at the option of DIRECTV, the
DIRECTV Receiver will be repaired or replaced with a new, repaired, refurbished or comparable product (whichever is deemed necessary)
if it becomes defective or inoperative. This exchange is done without charge to you for parts and labor. You will be responsible for the
cost of shipping to and from the location designated by DIRECTV. If DIRECTV cannot reasonably repair or replace the Receiver then
DIRECTV may, at its sole discretion, refund the price you paid for the product or the current retail price of the product.
All products, including replacement products, are covered only for the original warranty period. When the warranty on the original
product expires, the warranty on the replacement product also expires. After ninety (90) days from the date of purchase, you pay for the
replacement of all parts, and for all labor charges.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT
APPLY TO YOU.
WHAT IS EXCLUDED?
Your warranty does NOT cover:
• Labor charges for installation or setup of the product.
• Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product.
• Product replacement because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of DIRECTV.
• Incidental or consequential damages resulting from the product. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
• Any modications or other changes to the product, including but not limited to software or hardware modication in any way other
than as expressly authorized by DIRECTV will void this limited warranty. Except in the case of hardware or software provided by
DIRECTV, installing software modications, “hacks” or utilizing service access or “back doors” will void this limited warranty.
• Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.
• A product that has been modied or adapted to enable it to operate in any country other than the country for which it was designed,
manufactured, approved and/or authorized, or repair of products damaged by these modications.
• A product used for commercial or institutional purposes.
• DIRECTV makes no warranty that the access connection will be a local (not long distance) phone call.
• The continued provisioning of any of the programming and other services delivered through the Receiver including but not limited to
television programming, show information, program guide data, and scheduling information.
MAKE SURE YOU KEEP...
Please keep your sales receipt or other document showing proof of purchase. Attach it to this User Guide and keep both nearby. Also
keep the original box and packing material in case you need to return your product.
BEFORE REQUESTING REPAIR SERVICE...
Please check the troubleshooting section of this guide. This may save you a call to DIRECTV Customer Care.
TO GET WARRANTY SERVICE...
Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV
(347-3288). A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for
service or exchanged, you will receive a return authorization number. The representative will give you complete shipping details.
TO GET OUT-OF-WARRANTY SERVICE...
To obtain out-of-warranty service contact DIRECTV at 1-800-DIRECTV (347-3288) for information on the possibility of and any costs for
repair or replacement of out-of-warranty products.
REMEMBER...
Record the model and serial numbers found on the product below.
MODEL # _____________________________________
SERIAL # _______________________________________