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Troubleshooting Tables
Using the Program Guide or the Browse Banner
Using Locks
A “black box” fills almost
all of the TV screen.
• You may have turned on the
Closed Captioned feature on the
TV, and put that feature into Text
mode.
• Using the TV remote control and/or menus displayed by the TV
(not the receiver remote control or the menus displayed by the
receiver), turn off the closed captioned feature.
The TV screen is all blue. • You may have connected the
receiver to an input on the TV
that is incorrect for the signal
output from the receiver.
• Check your TV owner’s manual for the correct TV input to use
to connect the video signal output from the satellite receiver.
What Is
Happening
Possible Reason What to Do
In the Program Guide,
some channels have a red
background.
• Red means that you have not
bought the program. You must
buy a channel before you can
tune the receiver to it.
• If you want to buy a channel, call the Customer Service Center
at 1-800-333-DISH (3474).
You try to display future
programs in the Program
Guide or Browse
Banner, but find you
cannot.
•The Program Guide and
Browse Banner can display
programs scheduled for an
extended, but not unlimited time
beyond the present.
• Try displaying the Program Guide again later. By that time,
it may show programs for the time and date you want.
• Turn the receiver off for about ten minutes. This will allow the
Program Guide to be updated.
You try to display
programs that have ended
in the Program Guide or
Browse Banner, but
find you cannot.
•The Program Guide and
Browse Banner can display
only programs that have not yet
ended. These features cannot
display a time earlier than the
present.
• Contact the program providers for details on past programs.
When you are using the
Program Guide or
Browse Banner, some
channels are missing.
• You may have applied a Favorite
List other than the list named All
Chan.
• You may have set up the locks to
hide certain programming.
• If your setup includes a multi-
dish switch, you may need to do
the Check Switch procedure.
• You can change the applied Favorite List while using the
Program Guide, by pressing the remote control Guide button
repeatedly. You can choose another custom Favorite List, the
All Chan list, which includes all of the channels, or the All
Sub list, which includes all subscribed channels.
• Unlock the receiver for the Program Guide to display hidden
channels.
•Do the Check Switch procedure (see the installation
instructions
for details).
What Is
Happening
Possible Reason What to Do
You set a lock (for
example, a lock on
programs by ratings), but
the lock does not take
effect.
• You may not have locked the
receiver.
•You must lock the receiver to apply any lock that you have set.
You forgot the password,
so that you are unable to
unlock the receiver.
• You may not have written down
the password, to keep it in a safe
place.
• Call the Customer Service Center. You must provide account
information to the Customer Service Representative. If you
have set up a PIN, you will need to provide that, as well.
What Is
Happening
Possible Reason What to Do