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Troubleshooting Tables
Using the Telephone for Voice/Data/FAX
You find that you are not
able to order a pay per
view program.
• The receiver may not be
connected to an active telephone
line.
• The credit limit may have been
exceeded.
•You must connect the receiver to an active telephone connection
at all times. If you install two or more receivers, you must
connect each receiver to an active telephone connection at all
times.
• Review your pay per view purchases to check the credit limit.
You find that you are not
able to cancel a pay per
view program.
• You ordered a pay per view
program, and then decided not to
watch it.
•You cannot cancel an order for a pay per view program, whether
it was just ordered or ordered earlier.
Your setup includes more
than one receiver. You
order a pay per view
program, but it does not
appear via all of the
receivers.
• You ordered a pay per view
program, and want it to be
available via all the receivers in
your setup.
• If you want to watch a pay per view program on TVs connected
to up to six receivers, you must order the program for each
receiver but you only pay for the program once.
What Is Happening Possible Reason What to Do
While you are making a
telephone call, you hear
“clicks.”
• The receiver may have tried to call
the Customer Service Center to
send pay per view purchase
information. When the receiver
found that the telephone was busy,
it automatically disconnected.
• You do not have to do anything. You can always use your
telephone line, because the receiver automatically hangs up if it
finds the line is busy.
The receiver cannot connect
to DISH Network.
• Maybe the receiver is connected to
a DSL (Digital Subscriber Line)
phone line.
• Install a DSL filter between the receiver and the telephone wall
jack.
You pick up the telephone to
make a call, but you do not
hear a dial tone.
• The receiver was calling the
Customer Service Center to send
pay per view information. When
the receiver found that the
telephone was busy, it
automatically disconnected.
• Hang up, and then pick up the telephone again to get a dial tone.
Your computer or facsimile
(FAX) machine tries to send
a FAX or modem
transmission, but fails.
• The receiver was calling the
Customer Service Center to send
pay per view information. When
the receiver found that the
telephone was busy, it
automatically disconnected. The
FAX or modem found that there
was no dial tone, and cancelled the
transmission.
• Resend the FAX or modem transmission.
Your computer or FAX
machine was receiving a
FAX or modem
transmission, but an error
occurred.
• The receiver may have tried to call
the Customer Service Center to
send pay per view purchase
information during the FAX or
mode call. When the receiver
found that the telephone was busy,
it automatically disconnected. This
generated “clicks” that caused an
error in the FAX or modem
transmission.
• Have the sender resend the FAX or modem transmission.
What Is
Happening
Possible Reason What to Do