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112 Solving Problems
Basic Operation Problems
Picture Problems
Problem Solution
The power won’t come on. Make sure your electrical outlet is working and isn’t controlled by
a switch or timer.
Check that the power cord is connected securely.
If the
Power light is flashing orange, the TV is cooling down. When
it stops flashing and lights orange, you can unplug it or press the
Power button to turn it on.
If the
Power light is flashing green, the TV is warming up. When it
stops flashing and lights green, the TV is ready.
If the
Power light is red, you may have a problem with the TV,
depending on the state of the Lamp light. See “Responding to TV
Panel Light Indicators” on page 110.
The buttons on the TV panel don’t
work.
When the TV is warming up or cooling down (the
Power light is
flashing), you can’t use the buttons. When the
Power light stays
lit green or orange, the buttons are operable.
The TV’s fan keeps running when
the TV is turned off.
The TV cools itself down using internal power even after you turn it
off.
You forgot the password you set
up.
Follow the steps on page 53 to access the Lock menu, then enter
the master password 0500. Continue following the steps to enter
your password again. Make a note of the password you choose.
Problem Solution
You don’t see a picture or hear
any sound.
If you see the “Signal is not supported” message on the screen,
check the signal output by the equipment you have connected.
If you connected to a computer, it may be outputting an
incorrect refresh rate.
If you see the
No Signal message, check that your equipment is
connected to the TV correctly and that you’ve put in a disc,
tape, or other media, if necessary.
If there are no messages on the TV screen, see if the TV is still
warming up (the
Power light is flashing green). If so, wait until the
light stays lit green.
Check the equipment you connected to make sure you selected
the correct settings for sending images to the TV.
If you locked an input source from use using the menus, you need
to unlock it. Press the
Menu button on the TV panel or remote
control. Then follow the steps on page 59 to unlock the input
source.
You hear sound, but you don’t
see a picture or the picture
doesn’t look right.
Make sure the cables are connected to the TV and your
equipment correctly. See page 16 for instructions.
Check the equipment you connected to make sure you selected
the correct settings for sending images to the TV.
The picture displays with stripes,
ghosting, snow, or static.
Check your TV reception and connections. Weather conditions
and interference from other nearby equipment may be affecting
the picture quality. Turn off or relocate equipment such as hair
dryers or microwave ovens, if possible.