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Solving Problems 121
Problems Saving Photos to a CD-R/RW
When the CD-R/RW Writer can’t write your photo to a disc, or has another detectable
problem, the TV displays an error message on the screen. Follow the on-screen instructions to
solve the problem. If replacing the disc doesn’t solve the problem, make sure you didn’t
damage the drive by removing a disc, photo card, or cable, or by turning off the power while
writing to a disc.
If you previously wrote photos or other data to a CD-R/RW using a computer or other
source, you cannot write photos to it with the TV. See page 93 for guidelines on writing
photos to a CD-R/RW with your TV.
Where to Get Help
Epson provides technical assistance through the World Wide Web 24 hours a day. From the
Internet, you can reach Epson’s product support page at http://support.epson.com. After
selecting your product, you can access troubleshooting information, download product
documentation, and receive technical advice through e-mail.
Telephone Support Services
To use the Epson PrivateLine
SM
Support service, call (800) 637-7661 and enter the PIN on
the Epson PrivateLine Support card included in your User’s Guide kit. This is the fastest way
of speaking to a live representative, and it’s free. This service is available 6
AM to 6 PM, Pacific
Time, Monday through Friday, for the duration of your warranty period.
You may also speak with a TV support specialist by dialing one of these numbers:
• U.S.: (562) 276-4394, 6
AM to 6 PM, Pacific Time, Monday through Friday
• Canada: (905) 709-3839, 6
AM to 6 PM, Pacific Time, Monday through Friday
Toll or long distance charges may apply.
Before you call, please have the following information ready:
• Product name (Epson Livingstation LS47P2 or LS57P2)
• Product serial number (located on the back left side of the TV; you may also have written
it down on the Quick Setup sheet when you set up your TV)
• Description of the problem
You can purchase supplies and accessories from your dealer or from Epson. Call
(800) 873-7766 or visit the Epson Store at www.epsonstore.com (U.S. sales only). In Canada,
please call (800) 463-7766 for dealer referral.