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RQT9434
Troubleshooting guide
Audio and video momentarily pause.
¾ This occurs between playlist chapters.
¾ This occurs between chapters and with partially deleted titles
on finalised DVD-R, DVD-R DL, DVD-RW (DVD-Video format),
+R, +R DL and +RW that have been copied using the high
speed mode.
¾ This occurs as scenes change during Quick View.
¾ [-R]DL] [+R]DL] When playing a title recorded on both layers, the
unit automatically switches between layers and plays the title in
the same way as a normal programme. However, video and
audio may momentarily cut out when the unit is switching
layers. (> 40)
BD-Video or DVD-Video is not played.
¾ You have set a ratings level to limit BD-Video or DVD-Video
play. Change this setting. (> 89)
¾ Ensure the disc is for the correct BD-Video region code or DVD-
Video region number, and is not defective. (> Cover)
¾ [BD-V] You cannot playback while recording from external
equipment.
Alternative soundtrack and subtitles cannot be
selected.
¾ The languages are not recorded on the disc.
¾ You may not be able to use the on-screen menus to change the
soundtrack and subtitles on some discs. Use the disc’s menus
to make changes. (> 21)
No subtitles.
¾ Subtitles are not recorded on the disc.
¾ Turn the subtitles on. Set “Subtitles” on the on-screen menu to
“On”. (> 81)
Angle cannot be changed.
¾ Angles can only be changed during scenes where different
angles are recorded.
You have forgotten your ratings PIN.
You want to cancel the ratings level.
¾ The ratings level returns to the factory preset. While the disc
tray is open, press [DRIVE SELECT] to select the BD drive,
then press and hold [¥ REC] and [1] (PLAY) on the main unit
at the same time for 5 or more seconds (“INIT” will appear on
the unit’s display).
Image for the Quick View is not smooth.
¾ Image may not be played back smoothly in case of DR, HG,
HX, HE, HL mode titles or [BD-V] [AVCHD].
¾ This function does not work when recording is in XP or FR
mode.
The resume play function does not work.
¾ Memorized positions are cancelled when
–open the disc tray.
–[SD] [CD] [USB] turn off the power.
([HDD] will not be cancelled)
¾ This function does not work for Some BD-Video disc that
contains BD-J.
Time Slip, Manual Skip, etc. does not work.
Slow-motion playback does not go reverse.
Reverse frame-by-frame does not work properly.
¾ Time Slip does not work when the unit’s “TV System” settings
are different from the title recorded on the disc. (> 93)
¾ Slow-motion playback in reverse does not work for [BD-V]
[AVCHD].
¾ [BD-V] [AVCHD] Reverse frame-by-frame cannot be done.
¾ Frame-by-frame backward for titles that have copied the
AVCHD will be reversed in 10 frame units.
¾ Slow-motion and frame-by-frame do not work with the title
recorded from radio service.
It takes time before play starts.
¾ This is normal on DivX video. (DivX)
Picture stops.
¾ Picture may stop if the DivX files are greater than 2 GB. (DivX).
Cannot see the beginning of the title played.
¾ (If connecting to a TV that supports VIERA Link with an HDMI
cable)
When [1] (PLAY) is pressed on this unit’s remote control, you
may not be able to see the beginning of the title played until the
picture is displayed on the TV. Using [:], return to the
beginning of the title.
The available recording time doesn’t increase
even after deleting titles on the disc.
¾ Available space on BD-R, DVD-R, DVD-R DL, +R, or +R DL
does not increase even after deleting previous titles.
¾ Available space on DVD-RW (DVD-Video format) or +RW
increases when you delete the last title.
Cannot edit.
¾ You may not be able to edit on the HDD if there is no available
space.
Delete any unwanted titles to create empty space. (> 25)
Cannot format.
¾ The disc is dirty. Wipe with a damp cloth and then wipe dry.
(> 15)
¾ Disc may be defective or of poor quality.
¾ You tried formatting a disc that you may not be able to use in
this unit. (> 10)
Cannot create chapters.
Cannot mark the start point or the end point
during “Partial Delete” operation.
¾ The unit writes the chapter division information to the disc when
you turn it off or remove the disc.
¾ These operations are not possible with still pictures.
¾ You cannot set points if they are too close to each other. You
cannot set an end point before a start point.
Cannot delete chapters.
¾ [HDD] [BD-RE] [BD-R] [RAM] When the chapter is too short to
delete, use “Combine Chapters” to make the chapter longer.
(> 51)
Cannot create a playlist.
¾ Creation or editing of playlists cannot be done on this unit.
Cannot display Picture View screen.
¾ This screen cannot be displayed during recording or copy.
Cannot edit or format a card.
¾ Release the card’s protection setting. (> 11)
Edit
Still pictures
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