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Troubleshooting
Before requesting service, please try the following solutions.
PROBLEM SOLUTION
No operation can be performed
with the remote control.
Check the batteries in the remote control. They may need
replacing.
Operate the remote control at a distance of no more than
6.1m.
Remove the batteries and hold down one or more buttons
for several minutes to drain the microprocessor inside the
remote control to reset it. Reinstall the batteries and try to
operate the remote control again.
Disc does not play.
Ensure that the disc is installed with the label side facing
up.
Check the region number of the Blu-ray/DVD disc.
Disc Menu does not appear. Ensure that the disc has disc menus.
The prohibition message ap-
pears on the screen.
This message appears when an invalid button is pressed.
The Blu-ray Disc/DVD’s software doesn’t support the fea-
ture (e.g., angles).
You’ve requested a title or chapter number or search time
that is out of range.
Play mode differs from the
Setup Menu selection.
Some of the functions selected in the Setup Menu may not
work properly if the disc is not encoded with the corre-
sponding function.
The screen ratio cannot be
changed.
The Screen Ratio is fixed on your Blu-ray/DVD disc.
This is not a problem with the product.
No audio.
Make sure you have selected the correct Digital Output in
the Audio Options Menu.
The screen is blocked
If the HDMI output is set to a resolution your TV cannot
support (for example, 1080p), you may not see a picture on
your TV.
Press the
'
button (on top panel) for more than 5 seconds
with no disc inside on the home screen. All settings will
revert to the factory settings.
When the factory default settings are restored, all stored
user BD data is deleted.
Forgot PIN
Press the
'
button (on top panel) for more than 5 seconds
with no disc inside on the home screen. All settings includ-
ing the PIN will revert to the factory settings. Don’t use this
unless absolutely necessary.
When the factory default settings are restored, all stored
user BD data is deleted.