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Support
Remote Management
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Remote management lets our Call Centre access your Samsung product remotely
to troubleshoot a problem. To use this programme, please accept the Terms of
Service Agreement.
e-Manual(Troubleshooting)
Check the E-manual stored in the device to get troubleshooting tips.
Software Update
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The Software Update menu allows you to upgrade the player's software for
performance improvements or additional services.
1.
In the Home screen, select the Settings, and then press the
E
button.
2.
Select Support, and then press the
E
button.
3.
Select Software Update, and then press the
E
button.
4.
To download update software and update now, select Update Now, and then
press the
E
button. See Update Now on this page for details.
5.
To let the product download update software automatically when available,
select Auto Update, and then press the
E
button.
"
The upgrade is complete when the player turns off, and then turns on again by itself.
" Samsung Electronics shall takes no legal responsibility for player malfunction caused
by an unstable Internet connection or consumer negligence during a software Update.
" When a system upgrade is in progress, "UPDATE" is displayed on the front panel.