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Troubleshooting
If you have additional questions, service needs, or require technical assistance related to the use of your
Sony TV, please visit our website or call one of the following numbers:
http://www.sony.com/tvsupport
1-800-222-SONY(7669) for US
1-877-899-SONY(7669) for Canada
TV Guide On Screen
System
Condition Explanation/Resolution
The TV Guide On Screen
system does not show channel
lineups nor program listings
after initial setup
❏ It can take up to 24 hours for the TV Guide On Screen system to collect channel
lineup and program listings information.
❏ The Guide collects data when the TV is turned off (via the POWER button on the
remote control or front panel of the TV), so the TV must be turned off for an
extended period of time (e.g. midnight to 6 AM) to collect the lineup and listings
information. The Guide information is sent multiple times within a day, so that
normal TV watching does not interfere with the collection of programming
listings.
❏ Please check your Cable signal feed is connected to the Cable input on the TV,
and likewise, if an Antenna is used to collect over-the-air broadcasts, please make
sure the Antenna signal feed is connected to the Antenna input on the TV. The
Cable and Antenna feeds must be connected directly to the TV. Cable set-top
boxes, for example, may not pass the signal required for the Guide to collect
lineup and listings data.
❏ Verify the setup information is correct, per Change system settings on page 46.
Listings are missing for some
of the days represented in the
Guide
❏ It takes 6 days after initial setup to acquire for all 8 days represented in the Guide.
Thereafter, Guide data is updated daily. The TV must be turned off (via the
POWER button on the remote control) on a daily basis in order for the listings
information to be continually updated.
A channel lineup (channel
names, numbers and logos)
appears in the LISTINGS
screen, but there are no
program titles
❏ If you can see the channel lineup, the Guide is collecting data, but additional time
is required to collect the program listings information.
After a power failure, the
program listings and current
time do not appear
❏ Turn the TV off using the POWER button on the remote control. New program
listings and the current time should become available within 24 hours. Note that
the current time information often appears before the program listings.
Some channel numbers in the
Guide are incorrect
❏ Correct the channel numbers using the Change channel display under SETUP
service (see page 46).
The TV did not tune to a show
that was scheduled with the
Reminder feature
❏ Check the SCHEDULE menu and make sure that the program is listed.
❏ Highlight the program under LISTINGS and do the following.
•Press the MENU button on the remote control
•Press the v to highlight edit reminder, and press .
•Make sure that the auto tune option reads yes.