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Troubleshooting
Troubleshooting 99
I cannot find the media files from the
TV that I know are in the folders I
share on my computer.
Your MediaSmart TV only displays supported media files that are in the
shared folders on your network computer for Windows Media Player
or for the UPnP-compliant program you use to stream media to the TV.
The Windows Media Player does now show media files that it does not
support or that it does not recognize, such as iTunes audio files in MP4
(AAC) format, photos in Bitmap format (.bmp) or Graphics Interchange
Format (.gif), or Media Center recorded TV programs in Microsoft Video
Recording format (.dvr-ms).
Your MediaSmart TV supports the playback of some files that Windows
Media Player 11 alone may not. If you do not see such files in the
Windows Media Player Library, you may need to install the MediaSmart
software from the Installation CD; see “Setting up a wired or wireless
connection” on page 25. For supported video file types, see “Supported
Media File Types” on page 89.
When viewing steaming video from
my PC, I see the video, but hear no
audio.
■ If you connected a digital external audio system to the Digital
(Optical) Audio Output connector on the TV, make sure the audio
system is on and that the Digital Audio Output mode is PMC in the
OSD menu; see “Choosing the digital audio output mode” on
page 54.
■ If you have not connected a digital external audio system to the
Digital (Optical) Audio Output connector on the TV, make sure the
setting for Speakers is On in the Audio menu in the OSD menu; see
“Adjusting the audio” on page 54.
When viewing steaming video from
my PC using a wireless LAN, the
video is choppy.
The quality of streaming video over wireless depends on many factors,
such as the bitrate of the original video, the reception quality, and the
access point. For best quality over wireless, HP recommends using an
access point that supports IEEE 802.11n or IEEE 802.11a. IEEE 802.11g
is the second choice. IEEE 802.11b access points work well for audio
and picture streaming, but are not recommended for video because of
bandwidth limitations.
When viewing streaming video of a
downloaded or recorded TV show or
movie, the Pause, Fast-forward, and
other device trick-play buttons do
not work.
Microsoft Media Center PCs record TV programs in a proprietary format
called dvr-ms. Your MediaSmart TV supports the playback of dvr-ms files,
but it does not support the use of the device trick-play buttons.
Many video download sites do not allow or support use of the device
trick-play buttons on their pay-per-view video files.
Media symptom Remedy (Continued)