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Appendix H Software License, Warranty, Regulatory and Support
103
Technical Support
During the warranty period, telephone technical support is available to assist
with setup, configuration, startup, and troubleshooting of your hardware product.
Prior to calling HP or Reseller, please follow this checklist. This will allow HP or
Reseller to assist you more quickly and efficiently.
1. Consult the documentation provided with your product to assure that your
system features are properly configured.
2. Execute the diagnostics provided and record the information. Consult the
accompanying documentation for instructions.
3. Record the following information:
◊ Product model name and number
◊ Product serial number
◊ Applicable error messages from system or diagnostics
◊ Applicable hardware driver revision levels
◊ Add-on cards or hardware
◊ Third-party hardware or software
◊ Operating system type and revision level
Most of this information can be obtained by using HP TopTools.
U.S. and Canada
For hardware service and telephone support, contact either:
• A participating Reseller
or
• HP Customer Support Center (Colorado): 970-635-1000