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Chapter 7 Troubleshooting
53
20204 TAP: No message go ahead
Event code 20204 occurs when the Terminal Logon is not accepted. This
indicates that:
1. Your terminal has required more information than HP TopTools Remote
Control is configured to send.
2. Your paging service provider is not completely adhering to the
alphanumeric paging protocols. If this appears to be the case, call HP
Technical Support.
3. It is also possible that you are not dialing the correct modem access
number. Check to see if the number you are dialing responds with typical
modem handshaking protocols. If not, call your pager service provider and
double-check to be sure you are dialing the correct modem access number
(Terminal Number).
20205 TAP: Message not accepted
Event code 20205 occurs when a message is not accepted by the terminal.
1. Your message exceeds the length (number of characters per message) of
the service provider’s limits. Make sure that your service provider supports
a message length of 80 characters.
2. Your Pager ID number is invalid. If you use multiple service providers,
make sure you have selected the correct service provider for the Pager ID
or PIN number.
3. Your service is currently not accepting messages. Try to send your
message later.
4. Call your service provider and ask them to send you a test message. This
helps determine if the problem lies with your service provider, or if you
are using an invalid Pager ID number.
I generated an e-mail test page using HP TopTools Remote Control and never
received it.
Has an e-mail address and a valid IP address of an SMTP server been set up in
the HP TopTools Remote Control? Check with your local network administrator.