Filter
Top Products
51
7 Troubleshooting
This chapter provides some guidelines for troubleshooting HP TopTools Remote
Control card. Different sections highlight difficulties related to:
• Installation problems
• Paging concerns
• Remote client issues
Problems with Installation
The HP TopTools Remote Control card does not respond.
Make sure that the HP TopTools Remote Control card is securely seated in a PCI
slot.
Check the diagnostic LEDs located above the RS-232 port on the back panel of
the card. If the green (heartbeat) light is not alternately flashing, something is
wrong with the card. See Appendix F, "LED Codes," for more information.
Make sure the server’s system BIOS has been updated to the latest release (see
Chapter 3 for details).
I can only view two sensors built into my server, but I know that there must be
more.
If the function "Show all Sensors" lists PCI Efficiency and PCI Utilization only,
check that the I
2
C cable connection between the HP TopTools Remote Control
card and the server’s motherboard is installed and that both end connectors are
securely engaged.
Paging
I generated a test page from the HP TopTools Remote Control Configuration page,
but never received it.
Has a pager number and paging string been set up in HP TopTools Remote
Control? Also check to see that the telephone cord is properly connected to the
external modem. Verify that the correct cable is properly connected to the card.