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Chapter 7 Troubleshooting
54
Remote Client
I cannot log into HP TopTools Remote Control from the remote client.
Are you entering the correct password? The login name and password are case
sensitive. The factory default login name is ADMIN. Likewise, the factory
default login password is ADMIN.
I can no longer communicate with HP TopTools Remote Control from the remote
client.
If DHCP is enabled for the HP TopTools Remote Control card, the IP address on
the card may have changed. Go back into the card’s BIOS setup program to view
the new IP address, or view the card’s new address via HP TopTools Device
Manager.
My web browser gives me proxy errors when I try to log into HP TopTools Remote
Control from the remote client.
If your network uses a proxy server for Internet (World Wide Web) access, you
may need to bypass it to communicate with your HP TopTools Remote Control
card. You do this by manually entering the IP address of your HP TopTools
Remote Control card in the "exceptions" list in your browser’s connection
preferences.
While using console redirection, I click "NT Remote Control" but do not see any
graphics.
NT graphics console redirection is managed via pcANYWHERE32. When
connected via modem, clicking "NT Remote Control" from the Remote Control
page simply redirects control of the HP TopTools Remote Control card serial port
to the host server. Once that has been done, you hang up the connection and run
pcANYWHERE32 on the remote client and dial back into the HP TopTools
Remote Control card. If your server is running Microsoft Windows NT, its
console will be redirected to your remote client.
When connected via LAN, you don’t need to use the HP TopTools Remote
Control interface. Just launch pCANYWHERE32 and double-click the
connection item you set up for your server.
When connected to HP TopTools Remote Control, I am logged off after several
minutes of inactivity.
By default, HP TopTools Remote Control automatically terminates a connection
after five minutes of inactivity. This feature prevents a user from monopolizing