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Troubleshooting
Troubleshooting 117
Viewing questions
Symptom Remedy
I get a poor picture with video signal
input.
Check the following: improper control setting, local interference, cable
interconnections. Adjust the picture control as needed. Try another
location for the TV. Make sure that all connections are secure.
There is no picture, and I have an
external device controlling the TV.
Press the Source button on the remote control, and confirm the source
is selected.
Verify that the external device or PC power is turned on.
Make sure the source device is connected.
Check the power management function of the source device. Is it in
standby mode?
Connect the source to the TV. Operate the external device or PC
(move the mouse or press a key).
The picture from a component-
connected input source is too red,
blue, or green, or it has black that is
too black or washed out.
Make sure each cable is plugged into the correct color-coded
connector on the TV and on the input source device.
Make sure the cables are fully inserted at both ends.
See “Adjusting the picture image” on page 69.
I press Media, but nothing happens. Is HP MediaSmart TV the selected device on the remote control?