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Chapter 8 - Service Warranty and Tech Support
RF300E/RF310E 111
diagnostic test results, problems with a specific application, etc. Use the space below to note the
RASFinder status:
________________________________________________________________________________________________________
________________________________________________________________________________________________________
________________________________________________________________________________________________________
________________________________________________________________________________________________________
______________________________________________________________________________________________________________
______________________________________________________________________________________________________
Contacting Tech Support via E-mail
If you prefer to receive technical support via the Internet, you can contact Tech Support via e-mail at
the following address:
http://www.multitech.com/
Service
If your tech support specialist decides that service is required, your RASFinder may be sent (freight
prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.
Include the following with your RASFinder:
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.
• check or purchase order number for payment if the RASFinder is out of warranty. (Check
with your technical support specialist for the standard repair charge for your RASFinder).
• if possible, note the name of the technical support specialist with whom you spoke.
If you need to inquire about the status of the returned product, be prepared to provide the serial
number of the product sent.
Send your RASFinder to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
You should also check with the supplier of your RASFinder on the availability of loaner units and/or
local service in your area.
About the Internet
Multi-Tech’s presence includes a Web site at:
http://www.multitech.com
and an ftp site at:
ftp://ftp.multitech.com