Filter
Top Products
DRM-7000 Operating Instructions
7.0 Troubleshooting
Often setup mistakes and simple errors are misinterpreted as hardware failures. The following
chart provides solutions to common errors or problems. If the error remains after taking the
appropriate steps, repeat the actions. If it continues to fail, contact an authorized service
representative for assistance.
Problem Description Message Display Possible Cause Recommended Action
Buzzer sounds when inserting a
disc magazine
M**
Disc Not Correct
At least one disc is improperly
placed in a magazine slot
Remove the magazine and check for
any protruding discs
Buzzer sounds when inserting a
hyper magazine
Hyper magazine
Disc Not Correct
At least one disc is improperly
placed in a hyper magazine slot
Remove the hyper magazine and
check for any protruding discs
A foreign object is detected
within the changer
Open the access door and check
for anything blocking the optical
sensor
Buzzer sounds when power is first
turned ON and initialization begins
E83
Disc Not Correct
One or more discs are
protruding from a magazine
Remove the discs and restart
Buzzer sounds and system refuses
to enter the System Administrator
mode when the FUNCTION button
is pressed
No Error Message
The key switch is set to the
locked position
Turn the lock-release key to the
UNLOCK position
The robotics were busy when
the key was pressed
Try again after making sure that the
ROBOTICS BUSY indicator is OFF
Unable to enter Mailslot or Door
submode even though it is possible
to enter Inquiry or Config submode
No Error Message
Switch-over to these
maintenance submodes is
prohibited from the host PC
Check with the System Administrator
for prohibitions
In Mailslot submode (swap or add),
tray opens again just after it is
closed
Place a new disc &
Press ENT-key
Mailslot is closed without placing
a disc on the tray
Press the ESC button to halt the
swap disc or add disc operation
In Mailslot submode (remove, tray
opens again just after it s closed
Place a new disc &
Press ENT-key
Mailslot is closed without
removing the disc from the tray
Remove the disc from the tray
Discs within drive are not returned
even after the power is cycled OFF
and back ON, also the panels fail to
open in the Door submode
No Error Message
The Hot Start function has been
turned ON
Turn Hot Start OFF and turn the
power OFF then back ON (when the
discs are returned, enter the Door
submode and open the door)
Access door refused to open
although it is in Door submode
No Error Message
The access door is physically
blocked in some way
Clear the area around the access
door and try to open the door again
Access door selection screen fails
to appear when trying to open the
access door in Door submode
Host must return
every disc first
There are discs remaining in the
drives
Return to User submode, issue a
REZERO command from the host
computer to return all discs from the
drives and repeat the command when
all discs have returned to their slots
Hyper magazine fails to eject in the
Hyper submode
Host must return all
Hyper’s discs
One or more discs from the
hyper magazine remain in the
drives
Return to User submode, issue a
REZERO command from the host
computer to return all discs from the
drives and repeat the command when
all discs have returned to their slots
- 46 -