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Chapter 5: Additional Information
60 Chapter 5
Limited Warranty (U.S.)
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• 90 days from date of purchase - Unit repair or exchange, which includes parts and labor.
• 91 days to 1 year from date of purchase - Unit repair or exchange, which includes parts only; you pay the labor.
• The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.
What we will do:
• During the initial 90 days:
Repair or exchange the defective portion of your Hard Drive. If the unit is replaced it will be with a new or, at our option, refurbished unit.
• After the 90 days and within one year:
Repair or exchange the defective portion of your Hard Drive. If the unit is replaced it will be with a new or, at our option, refurbished unit.
We will charge you a flat rate to repair or replace a defective Hard Drive. This charge covers the labor cost for its repair.
How you get service:
• Contact us on the Internet at www.rca.com and have your unit’s date of purchase and model/serial number ready. The model/serial number
information is on your unit.
• Self diagnostic screens will allow you to troubleshoot your problem over the Internet.
• If after going through the troubleshooting screens, you determine that your player requires service, contact us at 1-866-449-7112. You must contact
us to obtain a Service Request Number (SR) for a service repair or exchange. No returns will be accepted without the SR number.
• Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period must be presented
to obtain warranty service. For rental firms, proof of first rental is also required.
• Write the SR number on the outside of the carton used to return the unit. Make sure you insure your shipment in case of damage or loss.
• Carefully pack the unit using the original box and packing material if possible. Please retain all non-defective accessories that were included with
your unit such as the headphones.
• Include with the shipment:
1. Evidence of purchase date such as a bill of sale.
2. A brief note describing your unit’s problem.
3. Your name, address and phone number.
• After we receive your product, it will be repaired, or a new, or at our option, refurbished unit will be shipped to you.
• Please retain a copy of all items loaded into your Hard Drive. Thomson Inc. will not be responsible for your software, firmware, information,
or memory data contained in, stored on, or integrated with any products returned to Thomson Inc. for repair or exchange whether in or out of
warranty.