Customer Support
You can obtain technical support by using the Support page on the BMC Software website or by contacting Customer
Support by telephone or email. To expedite your inquiry, please see “Before Contacting BMC Software.”
Support Website
You can obtain technical support from BMC Software 24 hours a day, 7 days a week at
http://www.bmc.com/support_home. From this website, you can:
■ Read overviews about support services and programs that BMC Software offers.
■ Find the most current information about BMC Software products.
■ Search a database for problems similar to yours and possible solutions.
■ Order or download product documentation.
■ Report a problem or ask a question.
■ Subscribe to receive email notices when new product versions are released.
■ Find worldwide BMC Software support center locations and contact information, including email addresses, fax
numbers, and telephone numbers.
Support by telephone or email
In the United States and Canada, if you need technical support and do not have access to the Web, call 800 537 1813 or
send an email message to customer_support@bmc.com. (In the Subject line, enter
SupID:<yourSupportContractID>, such as SupID:12345.) Outside the United States and Canada, contact your local
support center for assistance.
Before Contacting BMC Software
Have the following information available so that Customer Support can begin working on your issue immediately:
■ Product information
—Product name
— Product version (release number)
— License number and password (trial or permanent)
■ Operating system and environment information
— Machine type
— Operating system type, version, and service pack
— System hardware configuration
—Serial numbers
— Related software (database, application, and communication) including type, version, and service pack or
maintenance level
■ Sequence of events leading to the problem
■ Commands and options that you used
■ Messages received (and the time and date that you received them)
— Product error messages
— Messages from the operating system, such as file system full
— Messages from related software
