6-3
Chapter 6 Practical Examples
Error Messages
When one of the following messages appears on the display
panel, an error has occurred in the scanner. Follow the
indicated procedure to resolve the error.
■ Check Imprinter
Error Code: H001
Problem: No ink cartridge is installed in the post-
imprinter.
Solution: Install an ink cartridge.
Error Code: H008
Problem: No ink cartridge is installed in the pre-
imprinter. Or the pre-imprinter ink cartridge is not secured.
Solution: Install the ink cartridge and turn the lock lever
upwards to secure the ink cartridge. (See p. 5-18.)
■ Cover Open
Error Code: C001
Problem: The scanner’s upper unit is open.
Solution: Close (lower) the upper unit. (See p. 5-3.)
Error Code: C009
Problem: The imprinter cover is open.
Solution: Close the imprinter cover. (See p. 5-2 and
p. 5-18.)
■ Jam
Error Code: Pxxx
Problem: Paper has jammed.
Solution: Open the upper unit and remove the jammed
paper. (See p. 3-20.)
■ Dust Detected
Error Code: J050
Problem: Dust detected on the scanning glass could not be
avoided.
Solution: Clean the scanning glass. (See p. 5-5.)
■ Dust Detected (appears alternately with
normal display)
Problem: Dust was detected and scanning proceeds.
Solution: When scanning finishes, clean the scanning
glass.
■ Call for Service
Error Code: Exxx (excluding E021)
Problem: Internal scanner error.
Solution: Turn the power OFF, and restart the scanner. If
this does not solve the problem, make a note of the error
code, and contact your Canon service representative.
