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B-2 Troubleshooting Checklist
Troubleshooting
Checklist
Before you troubleshoot your printer, make sure that it is prop-
erly installed as described in Chapter 1, Getting Started.
Follow the steps in this checklist to isolate and resolve printing
problems.
1. Does the printer’s power come ON?
YES: Go to question 2.
NO: The following could be the problem:
◆ The power cable may not be plugged into an electrical
outlet.
◆ If the printer is plugged into a surge protector, the surge
protector may not be connected to power, or it may be
switched off.
2. Did the start-up sequence of the control panel end by dis-
playing a Ready (status) screen similar to the one shown in
Fig. 2-1 on page 2-2?
YES: Go to question 3.
NO: The following could be the problem:
◆ There may be a hardware problem with the printer’s
internal components. Follow the diagnostic routine on
the control panel to determine the problem. Call
MacDermid ColorSpan Technical Services as directed by
the control panel.
3. Can you send a file from the print server to the printer?
YES: Go to question 4.
NO: The following could be the problem:
◆ The cable may not be securely connected between the
print server and the printer. Refer to the server’s docu-
mentation for more information.
◆ The cable may be connected to the wrong port on the
print server. Refer to the server’s documentation for
more information.
4. Can you send (print or download) a document from a client
computer to the server?
YES: Go to question 5.
NO: The following could be the problem:
◆ The connection from the client to the local area network
may not be configured correctly. See your system admin-
istrator for assistance.