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2-16 Menu
Service Printer User Diagnostics
User Diagnostics presents an interactive troubleshooting pro-
gram to diagnose problems before calling MacDermid
ColorSpan Technical Services. It walks you through a series of
tests and checks for certain printer functions. The printer asks
you to make observations or run simple tests to help it diagnose
problems and suggest corrective actions. It has the following
sections:
◆ VideoNet Status
◆ Head Statistics
◆ Carriage Motion
◆ VideoNet Connection
◆ Calibration
◆ Error History
◆ Actions and Warnings List — table of all actions and warn-
ings with cause and recovery. This is an abbreviated version
of the table on page B-5.
◆ Log Error History
Service Tests
These tests are for factory, service, and technical support use.
◆ Control Panel Test — tests the functionality of the control
panel display.
◆ Spit and Wipe Jets Test — tests the functionality of the ser-
vice station by firing ink (spit) and drawing the printheads
over the service station wipers (wipe).
◆ Takeup Test — tests the functionality of the takeup system.
◆ Print Test — the user selects one of the twelve printheads to
test, then the printer begins firing that printhead continu-
ously until canceled by the user. The test can help to iden-
tify an intermittently failing printhead.
◆ Profiler Test — identifies and verifies profilers in each posi-
tion. The printer will report the profiler number, color, and
ink percentage remaining. Particularly useful when the
printer is connected to a non-ColorSpan RIP that cannot dis-
play profiler status.
◆ Vacuum Fan Test — runs the platen vacuum fans to test for
correct operation.