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TROUBLESHOOTING CHECKLIST
NETWORKING REQUIREMENTS
I have the following:
□ Cable or High Speed Internet Connection
□ Router
□ The DVR, properly connected to power
□ The Ethernet cable provided with the DVR system
□ A Windows based PC that is properly connected to the Internet
□ The most recent version of Internet Explorer Installed on the computer
PREPARING THE DVR
I have done the following to the DVR in the following order:
□ Shut down (turned o) the DVR.
□ Connected the Ethernet cable to the back of the DVR.
□ Connected the other end of the Ethernet cable into my router.
□ Turned the DVR back on.
□ Ensured that the DHCP, DDNS, and Web Service boxes under the Networking menu is checked (General>System>Network). All boxes should
have the yellow checkmark in them.
□ After hitting APPLY to save the changes, the system has restarted.
NETWORKING INFORMATION
I have recorded my DVR’s networking information for me to access later:
□ My DVR’s IP Address is ______________________________
□ The Net Client Port is ________________________________
□ The Web Server Port is _________________________________
PREPARING YOUR COMPUTER
I have done the following to my computer:
□ The ActiveX Settings on my computer are changed to the ones listed on pg.69
□ Installed the remote viewer software on my computer as directed on pg.68-69
PREPARING MY ROUTER
I have referred to the port forwarding guide on pg.74 and have done the following:
□ Enabled Port Forwarding on my router for Port 80
□Enabled Port Forwarding on my router for Port 6100
FINDING AND TESTING MY EXTERNAL IP
I have done the following:
□ Visited http://www.whatsmyip.org
□ Recorded my external IP address as ______________________.
□ Opened Internet Explorer and entered my external IP into a browser window.
□ Accessed and viewed my DVR through my external IP address.