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PROBLEM SOLVING
Questions and Answers
Below are the answers to some of the most common queries.
Question Answer
Sound
Why is there no sound or picture?
Check the television is not in Standby mode. Check the mains plug and
all mains connections.
Why is there a picture but no sound?
Check all lead connections.
No sound or unacceptable format sound may be received.
Check the volume has not been turned down or that sound mute has
not been selected.
Check shared audio settings.
Why is the soundtrack in English
when a different audio language has
been selected?
The programme is currently being broadcast with an English
soundtrack only.
Why is there incorrect or no sound
when in DTV mode?
Press s to ensure the hard of hearing option has not been selected.
Picture
There is a picture, but why is there
little or no colour?
When using an external source, for instance, a poor quality video tape,
if there is little or no colour, improvements may sometimes be achieved.
The colour is factory set to Auto to automatically display the best colour
system.
To check that you have the best colour:
a With the external source playing, select Colour System from
the Options menu.
b With C / c choose between Auto, PAL, SECAM, NTSC 4.43 or
NTSC 3.58.
What else can cause a poor picture?
Interference or a weak signal. Try a different television station. Manual
Fine Tuning may help.
a Select the ATV Manual Tuning menu. Highlight the station and
press OK. Then press
c to select Manual Fine Tuning.
b Using B / b adjust to get the best picture and sound. Press OK
and then press EXIT.
Why doesn’t the video/DVD being
played show on screen?
Make sure the media recorder or DVD player is connected to the
television as shown on page 8, and then select the correct input by
pressing o.
Why are there vertical stripes on the
screen when in PC mode?
The Sampling Clock may need adjustment. Select PC Settings from
the Display Settings menu, highlight Sampling Clock and adjust until
the lines clear.
< AV Connection
Input Labelling
Colour System
Auto
PAL
SECAM
NTSC 4.43
NTSC 3.58
I
A
1
C
2
0
ATV Manual Tuning
Manual Fine Tuning