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PROBLEM SOLVING
English
Picture
Why are there horizontal stripes and/
or blurred images on the screen when
in PC mode?
The Clock Phase may need adjustment. Select PC Settings from the
Display Settings menu, highlight Clock Phase and adjust until the
picture clears.
Why are the colours wrong when an
NTSC source is played?
Connect the source via a SCART lead and play.
Select Colour System from the Options menu.
a Set the Colour to Auto and exit.
b Go to the Picture menu and adjust the tint.
General
Why don’t the controls of the
television work?
Check that Panel Lock is not On.
Why doesn’t the remote control
work?
Check that batteries aren't exhausted or inserted incorrectly.
Why is the digital channel locked?
The channel has been locked in Channel Options (see ’Digital settings
– Channel Options’ section).
Why are some of the digital
subscription channels unavailable?
Your subscription needs upgrading. Contact your service provider.
What is DVB-T?
Digital Video Broadcast via an aerial/antenna.
What is DVB-C?
Digital Video Broadcast via a cable connection.
How are DTV radio channels
selected?
Select from All Channel List (LIST button).
What can be done if the PIN number
has been forgotten?
Use the Master PIN code of 1276, then change to a number of your
choice. Select Parental PIN Setup from the DTV Settings menu to
enter PIN. Ensure that no-one else can use the Master PIN by removing
the Owner’s Manual.
Why when digital subtitles have been
selected are they not showing on
screen?
Subtitles are not currently being transmitted by the broadcaster.
Why are there problems with
analogue text?
Good performance of text depends on a good strong broadcast signal.
This normally requires a roof or loft aerial. If the text is unreadable or
garbled, check the aerial. Go to the main index page of the text service
and look for the User Guide. This will explain the basic operation of text
in some detail. If further information is needed on how to use text see
the text section.
Why is a page number visible at the
top of the screen but no text?
Text has been selected but Teletext information is currently unavailable
on the current source.
Why don’t the devices connected via
HDMI operate properly?
Make sure to use cables with the HDMI logo (see page 9).
Some early HDMI equipment may not work properly with the latest
HDMI TV products, due to new standard adoption.
Why don’t the devices connected via
MHL operate properly?
Turn off your TV and unplug the power cord, and then plug and turn on
again.
Turn the MHL Source Power Off and On again.
Try to reconnect a MHL cable.
Why don’t the HDMI CEC Control
devices work?
When the connected HDMI CEC Control device does not work correctly
after you have changed the settings of the device, turn off your
television and unplug the power cord, and then plug and turn on again.
Unplug the HDMI cable of the HDMI CEC Control device and lead
again.
Why is the HDMI CEC logo still
showing when the equipment has
been disconnected?
If the HDMI CEC Control device is disconnected, the logo will disappear
after approximately one minute.
Question Answer