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Chapter 17 Troubleshooting
NSA210 User’s Guide
341
17.3 NAS Starter Utility
The NAS Starter Utility cannot discover my NSA.
• Close the NAS Starter Utility and reopen it.
• Check your hardware connections and make sure they are set up correctly.
• Only one instance of the NAS Starter Utility can run on your computer. Make
sure you close any duplicate windows for this application.
• Wait for the SYS LED to stop blinking before clicking Discover.
• Confirm that the computer running the NAS Starter Utility has a network
connection. See the section on the NSA’s LAN connection for related
information.
• The computer running the NAS Starter Utility can only discover NSAs in the
same subnet. NSAs connected to the same switch or router as your NAS Starter
Utility computer are usually in the same subnet unless the router is doing
subnetting or the switch is implementing VLAN.
• The Memeo Autobackup program uses the same network port as the NAS
Starter Utility to discover the NSA. To avoid a port conflict, do not run the
Memeo Autobackup program at the same time as the NAS Starter Utility.
I was able to access the NSA on a previous attempt but I cannot access the NSA
anymore.
If you enable jumbo frames on the NSA in a network that does not support them,
you will lose access to the NSA. If this occurs, you will have to restore the factory
default configuration. The reset process does NOT affect the volume settings, nor
data stored on the NSA. Push the RESET button on the NSA’s rear panel and
release it after you hear a beep (Section 17.4.1 on page 344).
I want to initialize my internal (SATA) hard disk again.
Initializing the hard disk deletes all existing data in it! Back up
your files before doing this procedure.
If you want to initialize an internal (SATA) hard disk that has been initialized by
the NSA previously, you will need to reformat the hard disk using your computer.
To do this: