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Chapter 17 Troubleshooting
NSA210 User’s Guide
355
1 Make sure the files are a format supported by iTunes. See Section 18.5 on page
369.
2 If you have files from the iTunes Store that use DRM, you need to use your Apple
account ID and password to authorize other computers to play the files. Apple
permits you to authorize up to five computers at a time. To authorize a computer,
open iTunes and click Store > Authorize Computer.
3 If you are connecting through a NAT router, make sure that TCP port 3689 and
UDP port 5353 are open for traffic on both the server and the client and all points
in between (especially the NAT router). If your router includes a firewall, make
sure it also allows TCP port 3689 and UDP port 5353 traffic.
17.14 Download Service and Broadcatching
Functions
The download list or broadcatching items are missing after I removed a hard
drive.
The NSA’s download and broadcatching lists are stored on the system volume. If
you have two JBOD volumes, it is possible to remove one and still use the other.
However if you remove the system volume, you may lose the download and
broadcasting lists. With two JBOD volumes, the hard disk that was installed first is
usually the system volume.
The channel I added in the Broadcatching screen is active but no files are
downloaded to the NSA.
Check the Download Policy for that channel (see Section 9.8.1 on page 188). It
may be set to manual download. You can configure your NSA to download all
items or only new items automatically once the channel is updated.
I cannot find the download files.
By default, the Download Service and Broadcatching features store
downloaded files as follows: