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Chapter 17 Troubleshooting
NSA210 User’s Guide
346
I can see the login screen, but I cannot log in to the NSA.
• Make sure you have entered the username and password correctly. The default
username is admin, and the default password is 1234. These fields are case-
sensitive, so make sure [Caps Lock] is not on.
• Turn the NSA off and on.
• If this does not work, see Section 17.4.1 on page 344 to reset the device.
I cannot see the multi-language web configurator screens while using Internet
Explorer.
Use Section 17.4.2 on page 344 to enable the scripting of safe ActiveX controls.
The Web Configurator logs out by itself.
The web configurator management session automatically times out if it is left idle
for 15 minutes. Simply log back into the NSA if this happens to you.
17.5 I Cannot Access The NSA
I cannot access a share.
• Check that the NSA is turned on and connected to the network. Try to ping the
NSA or use the NAS Starter Utility to discover it.
• Make sure you have used the NAS Starter Utility to initialize your NSA. The hard
disk has to have the firmware installed before the NSA can be used. See
Chapter 2 on page 29 for more information.
• Check that you entered your login name and password correctly.
• Check that the share exists and check its access settings.
• Check if the shared folder is a subfolder of another (parent) share. Check that
the parent share’s access rights do not conflict with the subfolder share. It is
recommended that you do not create subfolder shares.