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Installing and Configuring the Avaya S8400 Media Server February 2006 83
Appendix B: Installation troubleshooting
This section provides some simple strategies for troubleshooting an installation of a media
server. It focuses on possible problems when
● Troubleshooting media server hardware installation on page 83
● Troubleshooting configuring the media server hardware on page 84
● Troubleshooting the installation of license files and Avaya authentication files on page 86
Troubleshooting media server hardware installation
.
Troubleshooting media server hardware installation
Problem Possible solution
No power to the
UPS
● Make sure the UPS is plugged into the outlet.
● Make sure the outlet has power.
● See the user guide that comes with UPS for other solutions.
No power to the
media server
● Make sure the circuit pack is seated.
● Make sure the media gateway is plugged into the UPS.
● Make sure the UPS has power.
SIPI LEDs flash
● Make sure it is in the correct slot: (slot 1 for G650 Media Gateway,
slot 2 for G600 Media Gateway, Tone-Clock slot for all others).
● Ping SIPI from server.
● Ping server from SIPI (it is connected to the Services port on the
SIPI).