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Appendix B: Installation troubleshooting
86 Installing and Configuring the Avaya S8400 Media Server February 2006
Troubleshooting the installation of license files and Avaya
authentication files
Troubleshooting the installation of license files and Avaya authentication files
Problem Possible solution
Cannot get files from RFA site
● Provide the correct SAP number.
● Provide the serial number for the SIPI
License file does not install
● Make sure there are not two license files on the
server. If so, delete one of them.
● May have corrupt file. Download file again from RFA
site.
● Upload using binary mode.
Media server is in no license
mode
● Normal situation when license file is first installed
because it cannot see the SIPI; it does not have IP
address yet.
● After 30 minutes, license has not located SIPI. In a
SAT session, type reset system 1 and press Enter
to reset the 30-minute clock.
Cannot use administration
commands
● May be in No License Mode because 30-minute timer
has lapsed. In a SAT session, type reset system 1
and press Enter to reset the 30-minute clock.
ASG does not work
● Re-install Avaya authentication files.