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Appendix B: Installation troubleshooting
84 Installing and Configuring the Avaya S8400 Media Server February 2006
Troubleshooting configuring the media server hardware
Troubleshooting for media server hardware configuration
Problem Possible solution
Cannot log into UPS
subagent
● Make sure the SNMP Subagent is installed in the UPS.
● Make sure you are connected to the correct Ethernet port.
● Make sure you have the correct login ID and password. See the
user’s guide that comes with the SNMP Subagent.
● Make sure the network card on the laptop is configured correctly.
Cannot log into media
server
● Check the link LED — if off, there is a cable or hardware problem.
● Make sure you are connected to the Services Ethernet port.
● Make sure you are using a crossover cable between the laptop
and server.
● Make sure the ARP cache is cleared on the laptop. In an
MS-DOS window, type arp -d 192.11.13.6 and press Enter.
● Make sure you have connectivity. In an MS-DOS window, type
ping 192.11.13.6 and type Enter.
● Make sure the NIC on the laptop is configured correctly.
Cannot access Avaya
Installation Wizard
● Make sure you are plugged into the Services port.
● Make sure you are using the correct IP address: 192.11.13.6
● Make sure you are using the correct login and password.
● Make sure the NIC on the laptop is configured correctly.
Cannot use SAT
commands
● Make sure you are using the correct IP address: 192.11.13.6 and
port 5023
● Make sure you are using the correct login and password.
Cannot ping out to
customer’s network
● Make sure that in the LAN security settings that “output from
server” for icmp is enabled.
Cannot ping media
server from
customer’s network
● Make sure that in the LAN security settings that “input to server”
for icmp is enabled.
Cannot access media
server remotely
● Make sure that in the LAN security settings that “input to server”
is checked for SSH or telnet (Linux commands), https (Web
access), and def-sat (SAT commands access). Change the LAN
security settings on the Web interface with a direct connection to
the media server.
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