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Troubleshooting
6-12
9123-A2-GB20-10
July 2000
Table 6-2. Device Problems (2 of 2)
Symptom SolutionsPossible Cause
Cannot access the
unit or the
menu-driven user
interface.
Login or password is
incorrect, COM port is
misconfigured, or the unit is
otherwise configured so it
prevents access.
H Reset the unit (see
Restoring Communication
with a Misconfigured Unit
.)
H Contact your service
representative.
Failure
xxxxxxxx
appears at the top of
the System and Test
Status screen, at
Self-Test Results.
The unit has detected an
internal software failure.
H Record the 8-digit code from
the System and Test Status
screen.
H Reset the unit and try again.
H Contact your service
representative and provide the
8-digit failure code.
An LED appears
dysfunctional.
LED is burned out. Run the Lamp Test. If the LED in
question does not flash with the
other LEDs, then contact your
service representative.
Not receiving data. Network cable loose or
broken.
H Reconnect or repair the cable.
H Call the network service
provider.
Receiving data errors
on a multiplexed DLCI,
but frame relay is
okay.
Frame Relay Discovery is
being used for automatic
DLCI and PVC
configuration.
The equipment at the other
end is not frame relay
RFC 1490-compliant.
Change the DLCI Type for each
network DLCI from Multiplexed to
Standard, turning off
multiplexing.