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User’s Guide for Polycom HDX Systems and the Polycom Touch Control
36 Polycom, Inc.
Holding and Resuming CCCP Calls
When an HDX system is registered to a Microsoft Lync server, the HDX
system can participate in Lync-hosted multipoint calls. You can place calls on
hold and resume calls on the HDX system when it is on a Lync-hosted call.
Certain restrictions exist:
• Only one call can be on hold at a given time.
• Only SIP calls from the Microsoft server can be placed on hold. You cannot
place analog calls or calls using H.323, H.320, V.35, or ISDN on hold.
• If the Auto Answer Multipoint Video setting is enabled, you cannot place
calls on hold.
To place a call on hold and to resume the call:
>> On the HDX system monitor, select Hold.
When a call is on hold, a dialog on your HDX system monitor displays
allowing you to resume or add a call:
—Resume Call: Allows you to resume your call after you placed it on
hold.
—Add a Call: Takes you to the Place a Call screen.
— You have been placed on hold message appears if one of the far sites
places you on hold.
To switch between an active call and a call on hold:
>> On the HDX system monitor, select Call on Hold.
To hang up with a call on hold:
1 On the Polycom Touch Control call screen, touch Hang Up.
2 On the HDX system monitor, choose one of the following:
— Leave Conference: Hangs up the active call and causes a Resume
message to be displayed. To make the call on hold active, click
Resume Call.
— Leave All Conferences: Hangs up all calls.