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TESTING CINTIQ
1. If the Cintiq power LED does not light, check the following:
• First verify that the light on the power adapter is on. If the light is not on, check that the power cable
is properly connected between the power adapter and an active AC outlet.
• Check that the power adapter cable is securely connected to the Cintiq power cable and that the
pen display is turned on. The power LED will glow orange or blue whenever the pen display is on.
Important: Use only an AC adapter specified for use with your pen display. Other adapters may
cause damage to your product.
2. If there is no display:
• Make sure that your computer is turned on. The power LED will glow blue when the proper video
signal is received. It will glow orange if there is no video signal or if the computer is in a power
saving mode.
• Verify that the pen display is connected to an active digital (DVI) or analog (VGA) video port.
• Check that your video card has been properly installed and is functional. If you have another
display that is compatible with your video card, you can connect that display to the card in order to
verify that the video card is operating correctly.
3. Verify that the pen and the tablet portion of your pen display are working:
• Press the pen tip against the display and verify that the status LED lights blue.
• If the LED does not light, verify that the USB cable is plugged into an active USB port. If Cintiq is
plugged into a USB hub, try plugging it directly into the USB port on your computer.
• Be sure that the USB port to which you are connecting has not been disabled. It may be necessary
to check your system BIOS setting to verify that you have connected the pen display to an active
USB port.
• The status LED will light blue when Cintiq is registered as a USB device and the pen tip is pressed
against the display.
4. Check the pen. If you cannot make a selection on the display screen with the pen:
• Test the pen by pressing the pen tip or eraser against the surface of the pen display. The status
LED should light blue.
• Now, without applying pressure to the pen tip but keeping the pen within 5 mm (0.2 inch) of the pen
display surface, press the side switch. The status LED should again light blue.
• If the status LED does not light blue for these tests, be sure you are using a pen specified for use
with your product.
•See testing controls and input tools
and testing a pen for more information.