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The pen side switch does not
work.
Be sure you are using only the pen that came with your product,
or a Wacom accessory pen specified for use with the Cintiq 22HD.
Other pens may not function properly on the pen display.
Be sure to press the side switch when the pen tip is within 5 mm
(0.2 inch) of the pen display active area. Do this without pressing down
on the pen tip.
In the Wacom Tablet control panel, verify that the side switch is set to
the proper function you are expecting to occur for the application and
tool you are using.
Check also the S
IDE SWITCH MODE. If CLICK & TAP is selected, you will
need to first press the side switch then touch the pen tip to the pen
display screen surface in order to perform a click function.
Make sure the status LED lights blue when you press the side switch.
If not, verify that the USB cable is plugged into an active USB port on
your computer or on a USB hub. The LED will not light if the USB cable
is not plugged into an active port.
If the LED does not light, you may have defective hardware (see
troubleshooting
).
The screen cursor moves but
it does not jump to the pen tip
location when placed on the
display screen, and it does not
follow the pen tip when
moving the pen across the
display.
Make sure the Wacom driver has loaded properly by opening the
Wacom Tablet control panel. If the driver did not load you will see an
error message. If an error message appears, reboot your computer.
If the problem persists, refer to step 2: software installation
and reinstall
the Wacom driver software. (For Mac, you must restart your computer
after installing the Wacom driver for proper operation.)
If you have customized the side switch on your pen to toggle between
pen mode and mouse mode, make sure that your pen display is
operating in pen mode.
When using Cintiq on a
multiple monitor system, you
cannot use the pen to control
the other monitor(s).
Cycle between pen control for Cintiq and your other displays by
pressing an ExpressKey or pen button that is set to D
ISPLAY TOGGLE.
You can also use your pen to control the other monitors in mouse
mode. To use mouse mode, first set a pen button to M
ODE TOGGLE....
Then use the button to toggle between pen mode and mouse mode.