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7. Run the appropriate diagnostic test. For more information, see Using system diagnostics.
If the problem persists, see Getting help.
Troubleshooting the system board
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
Steps
1. Turn off the sled using the operating system commands or the CMC.
2. Remove the sled from the enclosure.
3. Clear the sled NVRAM.
4. If the problem persists, remove and reinstall the sled in the enclosure.
5. Turn on the sled.
6. Run the appropriate diagnostic test. For more information, see Using system diagnostics.
If the tests fail, see Getting help.
Troubleshooting the NVRAM backup battery
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
The battery maintains the sled configuration, date, and time information in the NVRAM when the sled is
turned off. You may need to replace the battery if an incorrect time or date is displayed during the boot
routine.
You can operate the sled without a battery; however, the sled configuration information maintained by
the battery in NVRAM is erased each time you remove power from the sled. Therefore, you must re-enter
the system configuration information and reset the options each time the sled boots until you replace the
battery.
Steps
1. Re-enter the time and date through the System Setup.
2. Turn off the sled using the operating system commands or the CMC.
3. Remove the sled from the enclosure for at least one hour.
4. Install the sled in the enclosure.
5. Enter System Setup.
If the date and time are not correct in System Setup, replace the battery. If the problem is not
resolved by replacing the battery, see Getting help.
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