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Chapter 9
Warranty and Specifications
Limited Warranty
Limited Warranty
RCA Manufactured DIRECTV
®
DVR
90 Days Free Labor/One Year Parts Exchange
WHAT YOUR WARRANTY COVERS
Any defects in materials or workmanship.
FOR HOW LONG AFTER YOUR PURCHASE
• 90 days - Unit exchange, which includes parts and labor.
• 91 days to 1 year - Unit exchange, which includes parts only; you pay
the labor.
• The warranty for rental units begins with the first rental or 45 days
from date of shipment to the rental firm, whichever comes first.
WHAT WE WILL DO
During the initial 90 days:
• Exchange the defective unit with a new or, at our option, refurbished
unit.
After the 90 days and within one year:
• Exchange the defective unit with a new or, at our option, refurbished
unit. We will charge you a flat exchange cost to replace a defective
unit. This charge covers the labor cost for its repair.
HOW YOU GET SERVICE
• Call 1-800-801-5875 and have your unit's date of purchase and
model/serial number ready. The model/serial number information is
on the back of your unit.
• A representative will troubleshoot your problem over the phone.
• If the representative determines that you should receive a
replacement unit you will be provided with a Service Request (SR)
number and the location of a nearby exchange point if one exists. No
returns will be accepted without the SR number.
Thomson assumes no responsibility for warranty shipments from the
customer to the factory if not shipped in the manner prescribed by
Thomson.
WHAT YOUR WARRANTY DOES NOT COVER
• Acts of nature, such as but not limited to lightning damage.
• Adjustment of customer controls.
• Damage from misuse or neglect.
• A unit that has been modified or incorporated into other products or
is used for institutional or other commercial purposes.
• Batteries.
• Units purchased, serviced or operated outside the U.S.A.
• Loss of programming.
• Installation.
• Shipping damage if the unit was not packed and shipped in the
manner prescribed by Thomson.
• Storage fees may be charged by the exchange point if you fail to pick
up the replacement unit in a timely manner.
PRODUCT REGISTRATION
Please complete the online Product Registration on www.rca.com or
complete and mail the Product Registration Card packed with your unit.
It will make it easier to contact you should it ever be necessary. The
return of the card is not required for warranty coverage.