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Troubleshooting
If a
problem is occurring with the operation of the device, check here for possible solutions. Before proceeding
check all connections to make sure they are secure, and that power is flowing from the outlet that the
KX-VC500 is plugged into.
Basic Operation
Problem Cause and Solution
The power does not turn on.
• The power cord is not plugged into the outlet.
→ Plug the power cord into the outlet.
There is no display.
• A cable or cord is not properly connected.
→ Check that all cables to the KX-VC500
are connected properly.
(Page 15) Perform self diagnosis, and check the performance of the
video camera and the display that are connected to the
KX-VC500.
(Page 69)
• The main video camera is not turned on.
→ Turn on the main video camera.
• The display is not turned on, or the input that the KX-VC500 is
connected to is not selected.
→ Turn on the display, and select the input that the KX-VC500 is
connected to.
• The KX-VC500 is in screen standby mode.
→ Pushing a button on the KX-VC500 or the remote control, or receiving
a video conference call will end standby mode and the display will
return.
Note
• The network administrator can set the length of time until the
KX-VC500 enters screen standby mode. (Page 74)
• When connecting a device equipped with HDCP (High
-bandwidth
Digital Content Protection) using an HDMI cable, only a blue or blue/
black screen may be displayed.
→ Do not connect a device using HDCP with an HDMI cable.
The area at the edges of the
screen is not displaying
properly.
• In Layout 1 during a 3-party video conference call, the left and right
edges of the image are trimmed. (Page 40)
• In
Layout 2 during a 4-party video conference call, the edges of the
image are trimmed and only the center of the image is displayed.
(Page 42)
• The display is not set to show the full image.
→ Set the display to show images at full screen.
Operation is unresponsive or
incorrect.
• Cables or cords may not be connected properly.
→ Check that all cables to the KX-VC500
are connected properly.
(Page 15)
• An error has occurred.
→ Turn off the KX-VC500 and restart it.
• There may be a problem with your communication lines.
→ Contact your dealer.
86 Operating Manual Document Version 2010-10
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Additional Information