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Cause/solution
Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution or a problem is not described
below, and when having a problem with installations.
• Is the power cord connected to an AC outlet firmly?
Confirm that the cord is firmly connected.
• Is the provided power cord connected to the recorder
firmly?
Confirm that the cord is firmly connected.
• Is the lens cap detached from the camera?
Confirm that the lens cap is detached from the camera.
Cannot turn on the power of
the recorder.
No live image is displayed.
Displayed images do not fit in
the screen.
Reference
pages
Symptom
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• Are the power of the camera and the connected devices
on?
Confirm that the power of the cameras and the connected
devices are on.
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• Are the cables connected correctly and firmly?
Confirm that the cables are connected correctly and firmly.
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• Are the brightness and contrast settings of the monitor
adjusted correctly?
Check the settings.
–
• Is the user level of the current login user set to allow moni-
toring of live images?
Confirm that the user level of the current login user.
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• It may be due to the effective pixels of the monitor in use.
This is not malfunction.
–
Blurred images are displayed.
• Is there dust or dirt on the lens?
Check the lens.
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• Some of the setup items on the setup menu cannot be
selected/configured depending on the user level settings.
Confirm that the user level of the current login user.
Cannot select the setup item
on the setup menu
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• Sometimes this may occur due to the performance of the
recorder. This is not malfunction.
Noise appears when playing
recorded images, and some-
times distorted.
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