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Troubleshooting
If you are experiencing product operation problems, please review the troubleshooting section before you call for service. Refer
to the Limited Watrantyfi)r information on how to obtain repair service.
Player won't work
Reset the DVD Player by unplugging the ACpower cord and plugging it back in.
No Power
Plug in the DVD Player. Make sure both ends of the AC power cord are securely plugged into the player and into an ACoutlet.
Disc won't play
• Insert a disc with the label side facing up.
Check the type of disc you put into the player. This player only plays DVD video discs, Video CDs, audio CDs, CD R discs and CD-
RW discs.
• If the disc is a DTS music CD, it requires a DTS decoder. If you have a DTS receiver hooked up to your DVD player and you are still
not getting sound, make sure the Trusurround ®option is turned off.
• Both the player and the disc are coded by region. If the regional codes don't match, the disc can't be played. This player is Region
No. 1.
Play starts, but then stops immediately
The disc is dirty. Clean it.
• Condensation has formed. Allow player to dry out.
No picture
• Turn your TV to its Video Input Channel (see chapter 1).
Turn on the TV.
Make sure your player is connected properly. Make sure all cables are securely inserted imo the appropriate jacks.
No sound or distorted sound
• Make sure your player is connected properly. Make sure all cables are securely inserted into the appropriate jacks.
• You may need to readjust the Digital Output or Analog Ouqgut settings from the Sound menu (see chapter 6).
• Turn your "IVto its Video Input Channel (see chapter 1).
• Sound is muted during still, frame advance, or slow-motion play.
• If you connected an audio or audio/video receiver to your DVD Player, make sure you chose the correct input setting on the
receiver.
If you are NOT using a stereo TV for yoursound source, turn off the TruSurround*option (from the Analog Output menu or TS
SURROUNDbutton on front of DVDplayer).
• Make sure you have checked the Dolby Digital and DTS boxes in the Digital Output menu.
• If you are playing an audio CD with DTS set as your digital output, Trusurround must be off.
Player skips over songs on my MP3 disc
Be sure that you have encoded the file as MPEG-1layer III.
Increase the bit rate (quality) the next time you create a CD.
The ID3 information is not displayed for some files
When creating a disc, use ID3version 1 tags.
90 Chapter 7