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Chapter 3
Using the System
2. Select the System Setup option.
3. Select the
Installation option.
4. Select the
Factory Defaults option.The receiver displays a Warning
message, prompting you to confirm that you want to reset the receiver.
5. Select the
Yes option to confirm the reset. The receiver resets, and then
displays the
Installation and Setup menu.
Troubleshooting Tools
Your receiver has diagnostic tools that a Customer Service Representative
may ask you to use if you should ever run into problems while using your
equipment. Even though these tools are quite helpful, it is recommended
that you only use them when on the phone with a DISH Network
representative.
Resetting Your Receiver
Reset your receiver as directed by the Customer Service Representative as
follows:
1. Press and hold the front panel POWER button four to six seconds.
2. Let go of the front panel POWER button.
It will take a few minutes for your receiver to reset and come back on.
When you reset your receiver, your receiver may have to download an
updated
Program Guide. If this is the case, it may take a little longer for the
receiver to come back on.
Diagnostics
This test make sure that the receiver telephone connection is correct. Select
the
Connection option to begin the test. The receiver displays a message
asking you to wait until the test is done.
• If the telephone connection is correct, the receiver displays a
Phone
Connection OK
message.
• Select the
Dial Out option so the receiver can make a toll-free call to the
Customer Service Center. Press the SELECT/OK button to start the
call. When the call is done, select the
Cancel option to exit the test
menu.
• If the telephone line is not connected properly, the receiver displays a
failure message. Check the telephone connection and then repeat the
test.