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Reference
Chapter 5
On-Screen Messages
This table describes some on-screen messages in the order of their message numbers. Find the message
number in the upper right corner of the message displayed on your TV screen, and then find the matching
number in this table.
Message Number Possible Reason What to Do
001
There may be a problem with the
multi-dish switch.
Check the coaxial cables and their connections to and from the
multi-dish switch. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for outdoor
cables).
If this does not work, call the Customer Service Center for help.
002
Heavy rain, snow, or cloud cover
may be interfering with transmission
of the satellite signal, or there may
be other interference.
Note the local weather conditions. Remove any snow or other
debris which may have collected on the satellite dish.
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Make sure that the satellite dish is aimed at the satellite. Check the
strength of the signal using the Point Dish/Signal menu. Consult
your installer to re-aim the dish, if necessary, to obtain the strongest
possible signal.
003, 004
The wrong type of coaxial cable may
be used in the system, or the cable
run length may be too long. Or, there
may be a problem with the multi-
dish switch.
Make sure the system uses RG6 coaxial cable; if not, call your
dealer or installer.
Check the dish-to-receiver cable run length; if it is over 200 feet on
your DISH Pro system, (100 feet with a Legacy system) call your
dealer or installer.
Check the coaxial cables and their connections to and from the
multi-dish switch. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for outdoor
cables).
If this does not work, do the Check Switch test.
005
The receiver may not yet have been
electronically linked with the Smart
Card, via the satellite signal. The
satellite dish may have moved so
that it is no longer picking up the
satellite signal. The cable
connections may have loosened or
have moisture inside. There may be
an interruption of the satellite signal.
If you have authorized the receiver, wait a few minutes to see if the
message is removed. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for outdoor
cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not, contact your
installer to re-aim the satellite dish. If you have not authorized the
receiver, call the Customer Service Center for help.
006
The receiver may not be connected
to an active telephone line.
The Smart Card credit limit may
have been suspended.
You must connect the receiver to an active telephone connection at
all times. If you install two or more receivers, you must connect
each receiver to an active telephone connection at all times.
Review your Pay-Per-View purchases to check the Smart Card
credit limit.
008
Phone signal not working correctly. If connected with DSL phone line, install a DSL filter between the
receiver and the telephone wall jack. You can obtain the filter from
your DSL provider.
011, 012
Viewers in specific areas are
prohibited from watching certain
programs.
For example, viewers who live close
to a particular football stadium may
be prohibited from watching football
games that are played in that
stadium.
Remember that the program providers specify which programs
are “blacked out” for which viewers, not DISH Network.
013, 014
You may have tried to tune to a
program on a channel which you
have not bought.
You must buy a channel before you can tune to a program on that
channel. Call the Customer Service Center to buy the channel, or if
you believe this message was displayed by mistake.