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Limited Warranty
Advance Exchange Program
The Advance Exchange Program allows you to have replacement equipment
shipped immediately to you (depending upon where you live, it could take
three to five business days). Along with replacement equipment, you will
receive a prepaid shipping label and instructions on how to return the
defective equipment.
The shipping charge, for receiving replacement equipment and returning the
defective equipment, is a one-time fee based on EchoStar’s competitive bulk
shipping rates (additional charges may apply outside of the continental US).
This fee will be charged to your billing account or your valid credit card.
If you do not ship the defective equipment to EchoStar within ten days after
receiving the replacement, your billing account or credit card will be
charged the market price of the replacement. If you return the defective
equipment after ten days, you will receive a full refund less an
administrative fee.
If your equipment is out of warranty and can be repaired your billing
account or credit card will be charged the standard repair fee for the
replacement. If damage to the defective equipment is found, which EchoStar
in its sole discretion determines has voided the warranty, or makes the
equipment unrepairable, billing account or credit card will be charged the
market price of the replacement.
Post Receipt Exchange Program
You may choose to ship the equipment to us at your cost. To provide faster
service, upon receipt of your equipment you will be shipped a replacement.
Your original equipment will not be available for return.
The equipment you return will be checked to verify whether it is covered
under this warranty. If the defective equipment is covered under this
warranty, it will be replaced and shipped back to you at no additional cost
(additional charges may apply outside of the continental US).
If your equipment is out of warranty and can be repaired your billing
account or credit card will be charged the standard repair fee for the
replacement. If damage to the defective equipment is found, which EchoStar
in its sole discretion determines has voided the warranty, or makes the
equipment unrepairable, your billing account or credit card will be charged
the market price of the replacement.
Accessory Warranty
An accessory is any DISH Network branded equipment, displaying the
DISH Network logo, excluding the receiver, cables and hookups, and non-
mechanical components. A one-year warranty becomes effective upon the
activation of the DISH system or date of purchase, if bought separately. A
proof of purchase is required to verify the purchase date. If an accessory has
an expired warranty, no exchange will be issued. You may purchase
replacement accessories from DISH Network or your local retailer.