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Troubleshooting Tables
Page 81
Using the Remote Control
Hearing A Program
When you run Check Switch, you see
"Twin" identified as the Device/LNB but
you only have signal confirmed from one
satellite.
• The DISH Pro Twin LNBF is connected
but the dish may not be pointed to
receive signal from both 110 and 119
satellites.
• If the check switch summary screen
shows “119 W” on Dish Input 2, you
need to point your dish 9 degrees to the
east and re-peak your dish. Rerun check
switch.
• If the check switch summary screen
shows “110 W” on Dish Input 1, you
need to point your dish 9 degrees to the
west and re-peak your dish. Rerun check
switch.
• Make sure skew setting is correct for an
antenna installation at your zip code.
• Rerun check switch.
When you run Check Switch, you see
"Twin" identified as a Device or LNB, but
only odd transponders are detected.
• Cables may not be rated for 2150 MHz. • Make sure cable is rated for 2150 MHz
and all accessory devices are
compatible. Rerun check switch.
Getting receiver messages that signal is lost
or being acquired
• Check the weather conditions to see if
heavy rain or snow could be temporarily
block the signal.
• Check for any obstructions in way of the
dish like new growth on trees
• Wait for weather to clear up and restore
signal.
• Clear obstructions from the signal path.
* Compatible accessory devices must pass 2150 MHz signals, 22 KHz signals both directions (per DiSEqC 2.0
specifications), and pass DC power.
What Is
Happening
Possible Reason What to Do
You cannot find the
remote control.
N/A Use the receiver front panel Control Buttons to control the
receiver until you find the remote. If the remote control is
permanently lost or too damaged to use, call the Service Center to
order a replacement.
When you press a button
on the remote control, the
receiver does not do what
you expect.
The remote control may be missing
batteries, the batteries may be
incorrectly placed in the remote, or
the batteries may be weak or dead.
The remote address and the receiver
address may not match.
If the batteries are missing or dead, insert fresh AAA-size batteries.
If the remote has fresh batteries, check whether they are placed
according to the label diagram. If not, remove them and place
correctly.
Press the SYSTEM INFO button on the receiver’s front panel to
bring up the Important System Information screen. Aim the remote
at the receiver front panel and press the RECORD button to match
up the code on the remote with the one in the receiver.
When you press the
remote control Power
button to turn the receiver
ON, the receiver front
panel Off-Air or Sat
mode light does not light
up.
Other lights are too bright.
Remote control not operating
properly or the batteries are weak or
dead.
The receiver power cord not plugged
into a power outlet, or there may be
a problem with the power.
Try other remote control buttons to see if the receiver is responding.
Replace the remote batteries with fresh ones.
Check that the receiver power cord is not damaged, and that the
plug is inserted correctly into the outlet.
What Is
Happening
Possible Reason What to Do
There is a good picture on
the TV set, but you do not
hear any sound.
You may have muted the sound, or
set the volume so low that you
cannot hear it.
Check the volume level on the TV or audio device. Turn off the
mute or turn up the volume, as required.
Check the TV speakers or the sound system.
You hear a foreign
language with a program.
You may have set the receiver to
select an alternate audio language.
Press MENU-6-2 and select the language that you prefer.