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Troubleshooting Tables
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015
You may have just plugged in the
receiver, and it is acquiring the
satellite signal. Or, the receiver may
have temporarily lost the signal.
Wait a few minutes to see if the message is removed. Make sure that
all required cables are in place, and check that all cable connections
are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not, contact your
installer to re-aim the satellite dish.
018
The receiver may not be connected
to an active telephone line.
The Smart Card credit limit may
have been exceeded.
You must connect the receiver to an active telephone connection at
all times. If you install two or more receivers, you must connect
each receiver to an active telephone connection at all times.
Review your Pay-Per-View purchases to check the Smart Card
credit limit.
Call the Customer Service Center for help checking the credit limit,
and/or to get authorization to make a purchase.
022
The receiver may not yet have been
electronically linked with the Smart
Card, via the satellite signal. The
satellite dish may have moved so
that it is no longer picking up the
satellite signal. The cable
connections may have loosened or
have moisture inside. There may be
an interruption of the satellite signal.
If you have authorized the receiver, wait a few minutes to see if the
message is removed. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for outdoor
cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not, contact your
installer to re-aim the satellite dish. If you have not authorized the
receiver, call the Customer Service Center for help.
026
The receiver may have temporarily
lost the satellite signal.
Wait a few minutes to see if the message is removed. Make sure that
all required cables are in place, and check that all cable connections
are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not, contact your
installer to re-aim the satellite dish.
028
The receiver may need to get new
software before you can use it to
order Pay-Per-View programs.
Turn the receiver off. Doing this allows the receiver to “download”
new software via the satellite signal. The download may take
several minutes; do not disturb or unplug the receiver during this
time. When the download is done, you will be able to use it to order
Pay-Per-View programs.
059
You may have tried to close an
installation menu without having
done the Check Switch test.
If your setup includes a multi-dish switch, you must do
the Check Switch test.
060
You may have aimed the satellite
dish at one satellite, but selected the
option for another satellite on the
Point Dish/Signal menu.
Make sure that you have selected the option for the right satellite on
the Point Dish/Signal menu.
Make sure that the cable(s) for the satellite you have selected are
connected to the LNBF that receives signals from that satellite.
Re-aim the satellite dish at the right satellite.
061
You may have interrupted the
transmission (a “download”) of the
latest operating software via the
satellite signal.
It is very important for the receiver to get the latest operating
software, so let the receiver do so. The “download” may take
several minutes. Do not disturb or unplug the receiver during this
time.
074
The receiver gives you three chances
to enter the correct password. If you
fail to do so, the receiver “times out”
and will not allow you to try again
for several minutes.
Wait a few minutes and then try again to enter the password.
Note: The “time out” feature is designed to prevent someone from
trying password after password until he or she happens to guess the
right one and so gains unauthorized access to the receiver.