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Reference
Chapter 5
DISH Pro Twin LNBF
078, 079, 080
You may not have connected the
receiver to an active telephone line.
Or, the telephone line may be
defective.
Maybe the receiver is connected to a
DSL (Digital Subscriber Line)
phone line.
Connect the receiver to an active telephone line.
Make sure that the telephone line to which you connect the receiver
is working properly.
Note: To be able to order Pay-Per-View programs, you must keep
the receiver connected to an active telephone line at all times. If
your setup includes more than one receiver, this applies to each
receiver. The receiver uses the telephone line to make toll-free
calls, usually in the middle of the night, to send information to the
Customer Service Center.
Install a DSL filter between the receiver and the telephone
wall jack.
093
You may have set up the receiver to
reset itself back to the “factory
defaults,” that is, the settings it had
when it was shipped from the
factory.
If you want to reset the receiver to its factory default settings, select
the Yes option. If not, select the No option.
What’s Happening What’s Wrong What You Can Do
When you run Check Switch, you do not
see "Twin" identified as a Device or LNB.
All entries show "X"s.
• The DISH Pro Twin LNBF may not be
properly connected.
• Cables may be too long, over 200 feet.
• Cables may not be rated for 2150 MHz.
• You may have DISH Pro Adapter
installed on a DISH Pro receiver.
• May have a non-DISH Pro switch or
LNB or incompatible accessory device*
in the system.
• Check all cable connections in your
system and run Check Switch again.
• Make sure cable lengths between
receiver and DISH Pro Twin do not
exceed 200 feet. Rerun check switch.
• Make sure cables are rated for 2150
MHz. Rerun check switch.
• Remove the DISH Pro Adapter; this
device is only for non-DISH Pro
receivers. Rerun check switch.
• Remove any non-DISH Pro switches/
LNBs or incompatible accessory
devices* from the system. All LNBs and
switches must be DISH Pro. Rerun
check switch.
When you run Check Switch, you see
"Twin" identified as the Device/LNB and
Satellite shows "Conn" but you do not see
"Satellite Reception Verified".
• The DISH Pro Twin LNBF is connected
but no satellite signal is present.
• Check the point dish/signal screen to
confirm you have satellite signal. If not,
check your dish antenna to ensure the
DISH Pro Twin is installed properly, the
dish is pointed/peaked on the satellite
signal and there is nothing blocking the
signal path to the dish. Rerun check
switch.
When you run Check Switch, you see
"Satellite Reception Verified" but you see
"Feed" instead of "Twin" identified as the
Device/LNB.
• The DISH Pro Twin is connected but
something in the system may be
blocking the switch commands.
• Check the cable path between the DISH
Pro Twin and the receiver and remove
any incompatible accessory devices*.
Rerun check switch.
When you run Check Switch, you do not
see "Twin" identified as a Device or LNB,
but odd transponders are detected only on
one satellite.
• Your box may need a software upgrade.
• You may have DISH Pro Adapter
installed on a DISH Pro receiver.
• May have a non-DISH Pro switch or
LNB in the system
• From point dish/signal screen, select
119 west satellite and an odd
transponder greater than 10 (e.g., 11).
Confirm satellite signal is present. Turn
the receiver off and wait 30 minutes.
Rerun check switch.
• Remove the DISH Pro Adapter; this
device is only for non-DISH Pro
receivers. Rerun check switch.
• Remove any non-DISH Pro switches/
LNBs from the system. All LNBs and
switches must be DISH Pro. Rerun
check switch.