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Reference
Chapter 5
Watching A Program
Using the Menus
Using the Program Guide or the Browse Banner
What Is
Happening
Possible Reason What to Do
A “black box” fills almost
all of the TV screen.
You may have turned on the Closed
Captioned feature on the TV, and put
that feature into Text mode.
Receiver may have captions on and
not set to Service1.
Using the TV remote control and/or menus displayed by the TV
(not the receiver remote control or the menus displayed by the
receiver), turn off the closed captioned feature.
Turn off captions by pressing the MENU button, selecting System
Setup, then Closed Caption or, reset default caption options
using same menu.
The TV screen is all blue. You may have connected the
receiver to an input on the TV that is
incorrect for the signal output from
the receiver.
Check your TV owner’s manual for the correct TV input to use for
the signal output from the receiver.
What Is
Happening
Possible Reason What to Do
You were using a menu,
and it suddenly closed.
The receiver has a time-out feature
that closes any menu after several
minutes of no activity. This will
discard any changes you have made,
but otherwise does no harm to the
receiver.
Start over again.
What Is
Happening
Possible Reason What to Do
In the Program Guide,
some channels have a red
background.
Red means that you have not bought
the program. You must buy a
channel before you can tune the
receiver to it.
If you want to buy a channel, call the Customer Service Center at
1-800-333-DISH (3474).
You try to display future
programs in the Program
Guide or Browse
Banner, but find you
cannot.
The Program Guide and Browse
Banner can display programs
scheduled for an extended, but not
unlimited time beyond the present.
Try displaying the Program Guide again later. By that time, it
may show programs for the time and date you want.
You try to display
programs that have ended
in the Program Guide or
Browse Banner, but
find you cannot.
The Program Guide and Browse
Banner can display only programs
that have not yet ended. These
features cannot display a time earlier
than the present.
Contact the program providers for details on past programs.
When you are using the
Program Guide or
Browse Banner, some
channels are missing.
You may have applied a Favorite
List other than the list named All
Chan.
You may have set up the Program
Guide so that when the receiver is
locked, the Guide hides adult
channels.
If your setup includes a multi-dish
switch, you may need to do the
Check Switch procedure.
You can change the applied Favorite List while using the Program
Guide, by pressing the remote control Guide button. You can
choose another custom Favorite List, the All Chan list, which
includes all the channels, or the All Sub list, which includes all
subscribed channels. Unlock the receiver for the Program Guide
to display adult channels.
Do the Check Switch pr
oce
dure (see the installation instructions
for details).