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Obtaining Help 5-5
Obtaining Help
If any of the MSH equipment fails to operate correctly and you
cannot solve the problem yourself after following advice in this
chapter, contact your supplier with the following information
before returning the item(s).
■
Serial number
■
Revision number
■
A brief description of the fault.
The serial number for modules is shown on the ejector at the
bottom of each module; the revision level is printed on the circuit
board. Serial numbers and revision levels for the MSH chassis are
shown on a label on one of the outer surfaces.
If you are returning the MSH chassis to your supplier, remove all
ancillary components first - modules, Management Modules,
power supply units, thermal management unit, rack mounting
kit, cable support kit.
When returning equipment to your supplier make sure that it is
suitably packed for transit.
Chassis.bk : CHAPTER5 Page 5 Monday, February 10, 1997 1:11 PM